Delivery

Where We Deliver

Porthcawl Marine Ltd delivers to customers who have an address in the United Kingdom with free delivery on orders over £50. Delivery to Europe is available at a cost of £12 which will be tracked and signed with Royal Mail. Any region outside the UK or Europe please contact Porthcawl Marine Ltd. by telephone or e-mail us at info@porthcawlmarine.co.uk.

Free Delivery and Delivery Times

1. We deliver within 2-7 business days provided receipt of payment is before 2pm

2. Our logistic partner does not provide deliveries on Sundays.

3. For areas outside the United Kingdom we cannot guarantee deliveries within a time limit, but will do our best to deliver as soon as possible using second class mail services, or equivalent service. This service has a delivery charge.

 

4. Please note that we can only offer a click & collect service on surfboards.

Delivery Method

All deliveries are made using second class mail or an alternative carrier appointed by Porthcawl Marine Ltd.

Please be aware that we do not deliver to a depot.

All items are insured by Porthcawl Marine Ltd until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then arrange a new shipment as soon as the package is returned to us.

Customer Services

Any complaints regarding the state in which goods have been delivered, must be made to Porthcawl Marine Ltd. by contacting customer services by e-mail or phone no later than two working days upon receipt of the goods.