Where We Deliver
Porthcawl Marine Ltd delivers to customers who have an address in the United Kingdom. Delivery to Europe is available at a cost of £12 which will be tracked and signed with Royal Mail. Please note we don't ship surfboards outside of the UK. For all other items any region outside the UK or Europe please contact Porthcawl Marine Ltd. by telephone or e-mail us at firstname.lastname@example.org.
1. We deliver within 2-7 business days provided receipt of payment is before 2pm.
Please note during lockdown we are only picking up emails twice a week (Monday's & Thursdays normally) so your order or any queries may take a little longer than normal.
If you need to speak to someone sooner the quickest response is via our Facebook or Instagram page by sending us a message.
2. Our logistic partner does not provide deliveries on Sundays.
3. For areas outside the United Kingdom we cannot guarantee deliveries within a time limit, but will do our best to deliver as soon as possible using second class mail services, or equivalent service. This service has a delivery charge.
Delivery of surfboards - we now offer delivery on surfboards, please note the delivery price varies in each region, alternatively you can click & collect.
All deliveries are made using second class mail or an alternative carrier appointed by Porthcawl Marine Ltd.
Please be aware that we do not deliver to a depot.
All items are insured by Porthcawl Marine Ltd until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then arrange a new shipment as soon as the package is returned to us.
Any complaints regarding the state in which goods have been delivered, must be made to Porthcawl Marine Ltd. by contacting customer services by e-mail or phone no later than two working days upon receipt of the goods.